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| - Worst service I've seen in years. I brought my wife here for a Valentine's Day dinner (our first time at this restaurant) and boy was that a bad idea. Our waitress was incredibly bad. We asked some basic questions about the menu items and she was dumbfounded... then disappeared into the back of the restaurant to "go find out." Meanwhile, we had no bread, no drinks, no salt or pepper shakers, nor did anyone light the candle on our table (unlike all the other nearby tables that had lit candles).
After being seated for over 20 minutes, we were finally asked if we'd like to order drinks. We do and she disappears again, coming back some 10 minutes later (with NO drinks) and asks us if we're ready to order food or not. I ask her "... and where are the drinks we ordered?" She then looks sheepish and disappears again.
Some other server offered us garlic bread in the meantime (we were just about starving at this point) and we devoured it immediately. Then when our server comes back (with drinks this time... finally), we order our food and also ask to have one more garlic bread and to please bring salt and pepper shakers to our table, and to light our candle. She lights the candle and disappears again.
Fast forward to almost an hour at the table... no additional garlic breads, no salt or pepper shakers, no drink refills, nothing.... we're getting super unhappy at this point. We even asked another server passing by to please help us, and we were finally able to get another garlic bread, but nothing else. Two different people had said "let me get you the shakers" and NEVER delivered. Ughh.
Finally, some time later, we get our food... eggplant parmesan and salad, margarita pizza and meatballs. The salad and meatballs were good... but that eggplant parmesan and margarita pizza were not good at all.. it was incredibly disappointing. The eggplant parmesan had a weird bitter taste, and the pizza was undercooked and chewy, with no real flavor. Just bleh!
We could not be more disappointed with this place. Ruined V-Day dinner for us. Shame.
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