Very disappointing experience. After I left, a small pair of needle-nose pliers were missing. It's a small item to most people but a big deal for me as I keep them in my car for hiking with my dog to get cactus spines out of his paws. I called and spoke to the manager and all he kept saying was that he did the vacuuming and he didn't see them. He didn't even bother to take the time to ask all the other people that worked on my car. When I told him I would have a hard time coming back because I felt someone was being dishonest, all he said was "Ok". I could not believe the poor customer service that I received here, and the lack of any attempt to make things better! I will not be going back.