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  • If i could rate this "business" 0 stars I would. I called my insurance company because my 86 year old moms air conditioning went out. My mom is on oxygen and has old pets. My insurance company dispatched a emergency rush order out to fire and ice on Wednesday morning, after several calls, a technician showed up at Friday at 9 pm at night, i was calling him all day since Wednesday. On Friday he didn't even have a flash light and was using his cellphone to check the air conditioner. I had to lend him my flash light. He told me that the motor was bad and if i wanted it fixed by the weekend I could pay 700$ for someone to open up the parts house, plus the cost of the motor so the total would be $1300. So i waited and called 9 am Monday morning to see when the tech would come back. The lady at the office told me he wasn't there but he would be there soon... called back at 12 and at 3 and the lady in the office said he still wasn't there and she had no way of getting a hold of him. When i asked if they could just order the parts and get another technician out there she told me the technician that wasn't answering his phone had my paperwork and she didn't know what to order or what to do. I then asked how come you can't call him, and she said he's not answering his phone and and she didn't know when he was going to show up. And when i asked her how he could have a company truck and work for your company and you can't get a hold of him and don't know when it's possible to get a hold of him, she then got very rude and said , "if you don't like it call another company". Had to call my insurance company to get it fixed and they got it fixed with a different company the very next day. I wouldn't recommend end this company to my worst enemy... i don't know how a company can stay in business like this. Especially the way they treat elderly people with health issues in the summer time who don't have air conditioning.
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