I will continue to come to this location because it's really the only fast, cheap option on Walnut Street. Everything else is full-service/sit-down. The quality is pretty consistent. Service is spotty. When I'm given the option I'll usually choose another bagel place, but especially in Shadyside - I'll continue to come back because they really don't have any competition.
I do love the rosemary olive oil bagel. It's great toasted with butter - and something different that you can't get at many other bagel places.