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  • For a while we have noticed that customer service has gone way down hill. We had several bad experiences with the competitor right down the street from us and decided to try another store. Not only was this store clean, and the prices were very reasonable but the staff there is what makes this store phenominal. On a random oh we need dog food trip we decided to go to Pet Smart on Elliot. We walked in went right to our pet food with easy to find shelving and unfortunately they were out of the size we needed. Within 2 minutes a polite employee walked by asked if we needed help, we asked if they had the smaller size from a 35 lb to a 25 lb bag and he said he would check. At this point we decided to try a different flavor but of the same brand it was at the price we usually spend else where and was the size we needed. Upon the employees return he stated that they were all out but offered a solution which was selling us the smaller bags 3 which would equal the same amount as the bag size we needed for the same price as the bag size offered. We did the math later and it turns out for about 24 bucks you get 5 extra pounds of food then you would normally going that route. I was so blown away with not only the friendliness, the willing to help but also the offering of a solution. We bought the other flavor thanked him for his effort and made our way to the register which we were greeted by a nice employee who even struck up a conversation about the pet smart card which we forgot and asked what kind of pets we had. When we got out to the car we both had smiles on our face, we couldn't believe the effort, the politeness, the treating a human being like a human being. It is now why we will only shop at Pet Smart. Petco on 48th had some bad customer service, but compared to Pet Smart it was horrible service. Shop only at Pet Smart, the cost and savings are better, the employees actually want your business and are willing to help anyway they can.
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