I have taken my twin toddlers to the Huntersville location of Portrait Innovations 4 times. My first 2 experiences were stellar! We lucked up with 2 awesome photographers that worked great with toddlers on the move and they were super nice to me.
Something has happened in the past 6 months. I will NOT BE GOING BACK!!!
My last two experiences there were horrendous!!!!!!!!!!!!
Our photographer (Sydney) was the WORST!!!!! She may work well with adults, but should never work with a child under 4 years old. She would wait until the toddler was in position, completely still, and smiling before she even picked up the camera! WITH A TODDLER!! So, of course, my son would move before she caught a picture. My daughter, however, stayed in position long after she had the shot. Sydney only took 10 photos during our session! She said she needed 60 to upload to the computer, so I left with nothing!!!!!!
I went back to have the session redone with a photographer recommended by the manager. The manager was right, this one worked well with kids. But she was hateful to me. She had evidently heard I was dissatisfied with the session 2 days before. She was evidently friends with the first photographer and set me up to be mean to me. I didn't bring up the previous session. I ONLY WANTED GOOD PICS. She asked about the last session and when I replied that the last photographer was awful she got very offensive and waved her hand at me saying that that was her coworker. I let it go because my mission was good pics. She had an agenda to take up for her friend. She knew I was coming! She even got in a passive aggressive zinger about the behavior of my son.
I WILL NOT BE GOING BACK THERE!!!! I hate that I gave them over $350 but I really wanted pictures of my children. They seemed to turn out good. I pick them up tomorrow.