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  • After waiting all day at the dealership to finally drive away with a new car, we decided to get a quick lunch/dinner (it was around 2 pm so we're going to be snacking later but my mom and I were STARVING) and we pulled in to get something. Of course, being very hungry, the systems on every single console decided to update at the exact same time just as it was our turn because timing is just like that and sometimes fate hates you. These poor employees were just crestfallen. They tried everything they could but it was too late. So we, and everyone behind us, had to wait for everything to finish updating so we could order and they could take our money. Every employee tried to make it better. Every employee kept a smile on their face and wrote everything down so they could keep track later. People behind us were upset, some even walked out because of the wait. HOW IS THAT THE EMPLOYEES' FAULT?! How ungrateful do you have to be? If a system update is happening, then it's happening. Especially when it's a chain that's controlled by a head office somewhere outside the state. Suck it up, wait your turn, and soon enough you'll have your food. That's exactly what we did and before we knew it, we had paid and had our burgers (whatamelt for me and the regular number one for mom). Delicious, cooked perfectly, and hot just like always. Every employee in the place did their very best. They kept things moving the best they could, despite long lines inside and in the drive thru. I hope the head office understands this, because they really deserve recognition for how well they handled the situation, despite the complaints from some of the people behind us. Some people just can't seem to wait five extra minutes; there's no excuse. My mother and I hadn't eaten since 8 am this morning and had no problem waiting a little longer (seriously, it was only about five extra minutes). Keep doing what you're doing guys! You're doing great!
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