Okay, I do love Gordon Biersch as a whole but this one was a little below par compared to others I've been to. We ordered 3 dinners. A kid's burger, a chicken parm and the NY strip with tempura shrimp. The chicken parm was bland and really nothing special. The garlic mashed potatoes were cold and hard, the steak was warm (though cooked medium as ordered) and the tempura shrimp were warm. Given that the chicken parm came out hot, this is classic "die in the window" waiting to be served while the other order was still being prepared. For $20+ entrees, simply unacceptable.
The waiter never came back to check on us after the orders were served. That's serving 101 in the restaurant world. If he had, I might have gotten a chance to tell him what was wrong, but he didn't. I like GB in Glendale much better. They seem to always be on top of their game.