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  • Wish it were possible to say how great this local place is. But it is not to us. The economy ups and downs are not our problem when we come to your place for a staycation or vacation. It is seriously understaffed .. waited 15 mins at 12:30pm on Weds July 3rd at the Café for anyone to ask if we would like a beverage. The staff that worked that shift preferred to speak to one another in whatever their native language was - not English, nor Spanish, maybe filpino? no matter it was offensive. The food itself was mediocre at best. We opted for the Chinese food specials that the staff recommended. And $2.50 for a cup of hot tea? Really? And they close at 11pm every night of the week .. WHAT? What casino in Las Vegas does not have a 24hr coffee shop/café? Well since the food and service was so bad, that would explain why no one eats there - so the explanation from their mgmt. that they don't have the income to justify a 24 hour operation makes sense. Yes, if the food and service are BAD, people will not return, and will tell their friends not to go there either. Time to revisit your elementary book of how to succeed in business Suncoast. Had reserves for a pamper day at their spa. Made them 2 weeks ago. Really looked forward to it. Got an early call advising they had some issues that would prevent my manicure or pedicure from being done .. WHAT? on July 4th? again really? If you are a nonsmoker, like we both are, you will find that it is impossible to get away from the 2nd hand smoke. their ventilation system is seemingly non existent, and this must appeal to smokers who like to smoke their own cigarettes and inhale everyones exhaled smoke too. Lets see I could stop here, but I will continue - to save money they are no airconditioning the hallways - so the stale hot air that greets you once you exit the elevator is, un unbearable - especially when its well over 100degrees . Too bad Suncoast - the only place in your property worth going for is Salvatores restaurant, and that is ONLY because of the chef .. not the staff there either. Chef Chaz you need to be somewhere that your talents will be appreciated.
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