When they say it's like having an uncle in the business they had Gary in mind. I have been dealing with Gary for 10 years. I do custom building in DC Ranch and remodeling Toll Brothers homes. Not only do I get personal attention and great prices, he takes his time and explains why I don't want certain appliances. He would open the top of a Washing machine and take his time to educate me on why I should go in a different direction. I ordered an LG 9000 series washer and dryer yesterday at 4:00 pm and had it delivered today at noon. I just got off the phone with Gary, he always does a follow up call