Management needs to retrain staff I think. I arrived today for my two o'clock facial appointment and was never greeted with a smile or made to feel welcome. I was told to fill out paperwork which I did we'll within the fifteen mins before the app. No one ever offered me water or took me to the wait room. I heard my name being called and had to seek out my therapist rather than a relaxing spa like atmosphere this was like people who don't care about the customer at all. The three people sitting behind the front desk were joking about hair or looking bored and unprofessional. My facial was wonderful and once inside the room with my girl all was well. But really.... Had I not used a gift card I would have felt like never going back.