I've tried using this service multiple times from Pearson airport lately (2015) and they have consistently left me hanging. Pre-arranged limo rates are lower than walk-ins, so I typically call as I approach the exit. Most times cars would not arrive when promised (I once even had to called back twice before a car arrived). Today was the last straw. They left me on hold for 5'-10'. I could hear it ring, then put me on hold again. 5'-10' is too long when simply waiting for a limo home. I will be using alternative services in the future.