| rev:text
| - I had a very similar experience to Yelper, Yukie P.
I dined there Saturday, July 28th. I opted for the Upstairs dining since the host said it's more intimate/romantic and that we can get both the Upstairs AND downstairs menu there.
I had reservations for 7pm & the hostess told us that there are 2 ppl ahead of us so we had the option of waiting at the lobby or the bar.
My bf and I sat at the bar, with 2 other couples there. We asked the bartender for a drink menu. About 10 or so minutes later, she still has not given us the drink menu & she could probably tell we were looking at her bored, waiting. She then told us, "Sorry, we only have ONE menu for the bar and the other couple is still looking at it." By the time we got the menu and ready to order our drinks (a whole 15 minutes fiasco), the hostess told us our table was ready so we didnt end up with a frikken drink at the bar!!! STRIKE ONE!!!
We sat by the dining area, which reminded me of a cruise ship dining room. We had about 4 men assisting us so we didnt even know who was our official waiter.
Even though we had 4 ppl assisting, service was slow! By the time we got our appetitzer and drinks...it turned to 8pm already! We got the calamari, btw, which was actually delicious.
The man who actually took our order was not the waiters that introduced themselves, but whom we think is the manager, since he was wearing a black suit jacket and ordering staff around.
I asked for the Downstairs menu and they gave my bf and I a menu each. My BF noticed that the menu that he has looked a little different from mine. One of the entrees had Arctic Char while the other one had Sockeye.
When the manager took our orders, he didnt seem fazed when my bf ordered the Arctic Char. I ordered the Cioppino. By the time our order had arrived, the staff placed our food on table and said to my bf , "Here's your salmon". My bf looked at his food and he said it wasnt Arctic Char. He brought it to the attention to the waiter (not manager).
The waiter then stated "We no longer serve Arctic Char so they prepared the Sockeye for you instead, but had the same ingredients from the Arctic Char." I could tell my bf was angry but he kept his cool. He told them this wasnt what he ordered so he asked for Halibut instead. Why didnt the manager tell us that they are no longer serving Arctic Char?? For someone running the place, I would think you would know your own menu!!! STRIKE TWO!!!
I dont understand why they would prepare something that's not available instead of asking the customer if they would prefer it instead!!! I was really upset that I had to eat the Cioppino all by myself...i tried to eat slow (getting cold), while we waited for my bf's halibut. STRIKE THREE!!!
I felt the service we had really ruined our date....eating food by myself...having the wrong menus....giving us food we didnt ask for.....long wait at the bar..
I read Yelp reviews hoping for a better service but honestly.....I'm there with the majority!!!
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