If I could give this place a negative star I WOULD!!!! I had a package intercepted ( an extra 12 fee) and it was supposed to be held here until pick up. However according to the lady on the phone nobody was notified and it was sent out for delivery. She said she would dispatch the driver and make sure he brought my package back to the station and to come pick it up and to come in and pick it up the next day then said goodbye and hung up. I called back later that day right before closing to make sure the post man didn't deliver my package and was able to bring it back to the station. A man answered and after having me explain twice what my situation was he placed me on hold and told me he was gonna get the lady who I spoke with earlier since she knew what was going on and could handle it (didn't I just explain to him twice what was going on) after a 30 MIN hold I hung up. Apparently they can leave people on hold and leave work for the day with out a care!!! I will definitely be asking for a refund and complaining to corporate!!!