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  • I have never written a bad review before... having worked in the food industry myself I know the difficulties.. but I've got to say.. NEVER coming to this place again. Extremely poor customer service by the girl making drinks. All I can say is check your receipts...they will charge you for substitutions without telling you even after you've inquired about the cost/substitution. They also made both orders wrong and will charge you to correct it. For me it was a matter of principle.. and poor customer service.. arguing with a customer when you've added a charge without telling them to one of the drink orders and then making them pay an additional 55cents to wait while you correct the entire order because the drink maker didn't even bother to look at the order properly.. seriously.. I can't believe I'm even writing about this.. Worst customer service ever and there are so many other BBT shops in the area.. no wonder this place keeps changing names.. This review is solely about the service I received.. sorry couldn't really tell you about their drinks and food items.. Update: To clarify, 1 of the drinks ordered was a specialty drink which came with 2 toppings; to which the cashier had inquired and agreed to substitute for something else free of charge, but entered incorrectly and ended up over charging. The second drink wasn't entered correctly by the cashier either, but the barista did not check with the cashier and blamed us for the mix up. The manager has responded to me in a timely manner regarding the issue and offered to remedy the situation, however, the offer was not accepted as this complaint was based out of principle and in hopes that their staff would be responsive to the feedback. Thank you Elaine for reaching out.
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