I made a reservation well in advance. I showed up 10 minutes before the time of the reservation. I waited an hour before I could get the bike. There were only 10 people there but they kept saying they were "short handed". Not a good way to start the day.
UPDATED - I changed my rating from a 1 to a 3. Although I am unhappy about the wait, the rest of the day was great. Also, the General Manager contacted me personally to apologize and assured me the problems have been resolved.