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| - I still stand by my four star rating for the comedians themselves and really enjoy going here and having a good laugh. Unfortunately, it's the customer service that has me a little disappointed. While attending a show last night, we ordered a half bottle since it's a two drink per person minimum and it seemed cost effective (or the waitress did a good job selling us that it was!) We got our bottle right away but it took about a half hour to get our mixers and the show was already starting by the time we got them, which forced us to drink much faster than we would have liked.
However here's the unfortunate situation. While waiting for our drinks, the waitress was coming up with a tray of other people's drinks and as she was setting it down right in front of me, a full glass of white wine went flying into me. It drenched me from head to toe. Hair dripping, my shirt and skirt soaked and even my feet wet, I sat there in shock. Thank goodness it was white wine so it didn't stain but I didn't get as much as a sincere apology from the waitress, no visit from a manager and nothing reflecting the serious blunder on the bill. I got drenched by an entire full glass of wine and the staff never acknowledged it. I didn't care about getting drenched, but it was disheartening that the staff didn't care about their mistake at all. Unfortunately that left a bad taste in my mouth (and hair, clothes and shoes). I will still continue to visit Stand Up Live because they bring in great comics and I also love their food, but I might just wear a rain coat next time.
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