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| - The Henderson Carrabbas has ALWAYS meet or exceeded my expectations. The servers are always polite, the mangers are professional and the atmosphere is always enthusiastic.
Today, I visited the for dinner. "Emily E" was my server and the manager on duty was "JT". My friend ordered lasagna. She was extremely happy and advised her food was cooked to perfection. I ordered the Fettuccini Carrabbas, without mushrooms and peas. Upon receiving my meal, I noticed the sauce was very watery. When Emily stopped by to check on us, I informed her of the consistency of the sauce. Emily looked at it and agreed that the sauce was really watery. JT later arrived at our table. He was very apologetic and sincerely wanted to make my meal correctly. He removed the plate and advised he would "fix it himself" to make sure it was cooked the way it should be.
JT brought the plate back to me and advised he would stop by later to make sure it was cooked correctly. The noodles were noticeably drowned in Alfredo sauce. As a result, I couldn't eat it. I advised Emily. Emily looked at the plate and made a comment/joke on how badly the plate looked. She was very nice. I waited for JT to return and he never did. I was finally able to flag down Emily after waiting over 20 mins. I asked Emily for the bill. Emily brought out the bill, but my meal was never addressed. I asked Emily if she would have paid for it. Emily advised she had to bring the bill out first, then address issues after...making it seem like she was directed by her manager to do so. She looked at both plates, agreed they were not acceptable and still charged me for it. Is this ok? Also, JT NEVER returned. Really? I'm very unhappy. The food is one thing, but for the leader/manager to never return (after saying he would) was upsetting. Uuugggghhhh
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