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  • Bad, bad, bad.... I think I may have arrived during a bad weekend because I received the worst guest service at any hotel I have ever stayed. The guest service agents were not friendly nor welcoming. Although the staff was helpful, I sometimes felt like I was disrupting them. It didn't seem like a very busy weekend at the hotel, but it felt like 2 of the 3 who helped me that weekend were in terrible moods. I ended up having to transfer rooms before I spent a night in their bed, and although getting a new room was pretty smooth, the result of it was a pain. In the process of moving, I did not completely transfer all of my belongings into the new room. I remembered the next morning, and was able to obtain my makeup bag by asking the front desk for help. It wasn't until I was doing the 3 hour drive back home on a Sunday afternoon that I realized I had also forgotten 2 dresses in my room. I immediately called the hotel, and was told that I would be transferred to Housekeeping/Lost & Found because the housekeepers were still in the building. I left a message for the lady to call me back regarding the dresses, but never heard back. I understand it is my fault that I forgot the dresses; however, I wonder if it is a Hilton policy to only return what was claimed, and not everything that was left behind? Also, every morning, I woke up to loud banging, talking and shouting. I have stayed near the laundry rooms in other hotels before, but this was bad. It sounded like they were under some sort of construction/remodeling. I did speak to the manager regarding the noise, and he said I wasn't even near the housekeeping room. He was also able to get my dresses for me and offered to have them shipped to me. The price, management, free wi-fi and parking were definitely plusses, but for what I went through at this place, I won't be returning. I'm glad others have been able to have a great stay though!
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