I ordered some work boots online and when I received them, they were damaged. I returned them to this store for exchange, but they did not have my size in stock. It took the young lady FOREVER to find the order in her computer. Then she had to call the manager and I had to wait an additional amount of time. Then he had to leave and try and get my refund processed. I can't help but understand why Sears is in such financial trouble. They just are not what they used to be.