I was a regular at the Andy's bar at the Fairmont Hotel. Good drinks, not so good service. Well didnt make much of the sub-par service coz the bar is usually busy I do understand the gap. Last evening I had a horrible experience at their reception area. My wife & I were waiting for a taxi at stand opposite their entrance for a while. A taxi starts to come towards where we were and one of the hotel staff decided to cut us and put some of his guests into the cab. I was shocked at this and approached him questioning his action. The hotel staff, Daniel, started to hurl abuses at me justifying his action and continued to raise his voice. One of the managers, Michele stepped in to understand the situation but Daniel continued to shout and defend himself.
Such kind of behavior is a result of pride, lack of customer service and respect. Needless to say, I am done with visiting this place. I warn others to watch out for any lack of customer service during their visit to the Fairmont.