We planned a long overdue trip from Pittsburgh to DC via the GAP/C&O. We had considered using our personal bikes however after talking with Tom (numerous times) we ended up renting his bikes with a few extras minus the paniers. His advice on trail conditions, riding strategies, and other details along with his team's help once we arrived to fit bikes was awesome.
I was concerned about the shop location but after arriving loved it with the trail literally running past it as well as great public space to test ride. The whole shop experience was easy-going, humorous, and quick.
The bikes performed really well with no mechanically issues at all. Being a long time rider, I was very happy about this and know this is a testament to the brand they use and also how they service and care for the bikes. The hybrid was the best style for our group after considering our own mountain and road bikes.
The end in some ways came at the right time but in other ways too soon once arriving at Bike the Sites in DC. We literally grabbed our bags and left the bikes for GTBR to pick up later. The one-way service was a big selling point for my group.
I also appreciated the flexibility from GTBR when one of our riders was no longer physically able to start the ride to not charge us the full rental. My whole group loved the experience especially with Golden Triangle Bike Rental. We have recommended them and will use them again during our next visit.