I arrived at 11:35am for an 11:45am facial, and I waited for at least 30 minutes before seeing the aesthetician. I did fall asleep because the facial was relaxing, but she could have used more pressure on massaging my temples. She applied a mask which I had on for 15 minutes or so, and she did nothing. It would have been nice to receive a shoulder/neck rub during the wait. I got nothing. Overall, it was okay. Would I go again? Not for a facial, but I'd try for a haircut. I would have appreciated the front desk receptionist to tell me that the aesthetician was running late.