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  • I ordered online today and it allowed me the option for same day delivery if ordered by 1pm. Great yay I thought it was o my 12:15 so I orders my gift and paid the extra $5 for same day delivery. I get a confirmation email at 12:20 PM confirming my order and same day delivery. Another email comes at 12:25 confirm asking me to confirming my delivery time. Oh the only option it gives me is for tomorrow the next day. I called customer service they assure me it will be here today by 345 P.m. 4:00 PM arrives today I called the customer service because my package still hasn't come and they say oh it's not coming till tomorrow because it didn't get processed until 3 PM that's funny I have a confirmation email at 12:20 and why did you give me that option on line to pay that extra fee for that extra option. Customer service tells me they'll give me my five dollars back and then my packages going to arrive sometime tomorrow they have no idea what time. So my day has spent waiting for four hours and that's frustrating because you can't get that time back and I have a newborn at home so that's why I thought paying that extra money to have my gift sent to the house same day would be great I could've just drove to the mall and got it myself.if I didn't have a gift card for this Macy's I wouldn't of spent my money by the way it's a $200 gift so you can understand my frustration. Not that money should matter but I had a gift card and that's why I chose to spend my money there otherwise the whole system is ridiculously messed up.
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