We frequent this neighborhood Olive Garden and enjoy it. Today we walked in around 4pm. The place was nearly empty BUT when we asked for a booth not a table, the hostess said that there are no booths available! I pointed to the multiple empty booths and she said
"Well, it is the server change time of the day and if we wanted to wait, we could have a booth"
What? I said that we could try another restaurant and she let us walk out the door! All was done in a polite exchange, but I cannot believe they let two full paying customers walk out the door!!
We drove across the street and although it was their server change time of day, we were seated where we requested.
I hope corporate or the owner reads this and realize that their hostess training is seriously lacking about customer service ! Unbelievable!