We have been going to Bonjour Brioche since it first opened its doors and have never had anything whatsoever to complain about. It has been stellar. However, we went to BB at around 10 this morning for breakfast and it was a disaster: Our dull and confused waiter told us that "there are no croissants and will not be for quite a while" so we ordered a simple sandwich and french toast. Our coffee was served, mine without the milk I'd asked for and I had to ask for it again - when I finally managed to get his attention. By the way, as we waited, many trays of croissants were brought out from the bakery!
After waiting half an hour we asked "our" waiter where our order was and, after he went away for a while and came back he told us that it would be ready in about 15 minutes. A ham sandwich and a french toast! He explained that they were "backed up". No shit, Sherlock.
We left - and received a sarcastic "Have a nice day" from a woman behind the counter.
It is sad to see that a restaurant that has always been spectacularly well-run has been reduced to out and out incompetence and nastiness because we somehow did not think that
a sandwich and a french toast should take an hour to serve.