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| - I visited the Gallagher's restaurant located at 3220 E Baseline Rd. My party and I sat at the bar and had drinks while we waited for the food that we ordered, "to go".
While we sat there (approximately 5:00pm) a loud, drunk man was allowed to use the "f word" over-and-over, in every sentence, so loud that we couldn't enjoy our own conversation.
We received the food and I paid with Debit card. The bartender that just came on-shift; (long straggly hair with a nose ring) stated that my Debit card wasn't good. I explained that it was impossible. She instructed me to use the ATM machine (presumably to obtain cash). I became very concerned about my account so I used the ATM to run a balance. My [very large] balance was intact. When I told that bartender that there was plenty of money in the account to satisfy a $63 bill, She said that I might have just deposited that money, at that exact time, stating that the deposit I just made wouldn't be immediately available. I said, "you seriously think I just made a deposit, right now, as we're sitting here??" She said that no one else had problems with the charge machine, certainly not considering that it was she, as the user/operator, that was creating the problem. This conversation was conducted in front of several people sitting within the bar area which, was unwarrantedly, very embarrassing, for her error.
We received our food (to go), left, reached our destination and our food was horrible. I received 8, soggy waffle fries. Yet, I ordered sweet potato fries. The other order received the sweet potato fries that she did order, all 11 fries.
The 10, teriyaki hot wings, grilled and baked, were rubbery and under-cooked, placed in a pool of sauce that tasted like nothing more than liquid smoke.
Because of rush hour traffic we could not make it back to the restaurant just to deal with the woman that failed to help us in the first place. You've raised your prices but your quality of food and service has plummeted. I want your management to know how unsatisfied we are and, will not be returning to that specific Gallagher's restaurant which, we used to faithfully frequent and enjoy many times over years of visits.
I hope this email reaches a Manager and I will also be forwarding this email to others via social media.
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