The fact that I drove across town after my nearest Kohl's didn't have the right size, the stakes were set very high. The cashier Jim was really nice. He made sure that the marked down sales price of an additional 25% off was honored for all items even though it did not ring up appropriately at the counter. It was nice to not have to wait in a long line to The customer service is excellent at this Kohl's. I will definitely be back again soon.