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  • I decided to give them another try - big mistake. Service dept. is the worst. My proximity unlock/lock feature wasn't working, so I asked them to figure out what the problem was. They told me they replaced both batteries in my keys, and that fixed the problem. Because of my experience last time, I made sure I checked the problem again before I left - lo and behold, it still didn't work. Obviously no one checked it before they gave the car back to me. I asked the service guy to follow me out to the parking lot and showed him that it was still broken - he said, "oh, I didn't check the lock, just the unlock." Then they told me it was a problem with the door handle, and they had to order a new one. I made an appt a week later to get it installed - they called later that day and said the door handle came in without the new sensor (the broken part). More waiting, more inconvenience, they had to keep my car over Thanksgiving. Thank god I had a loaner. Avoid, avoid avoid!
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