The room service is a bad set up. The food is prepared off-site.
I ordered cheese garlic bread and two glasses of wine, they said 30 min. It took over 40 min and the garlic bread was a large hot dog bun with cheese in the middle. Because they don't actually cook the food here its not like you can get a better one without waiting another 30-40 min.
I wanted to give my cc# over the phone when I made the order but they said they would bring the cc machine up with the food. The guy forgot, so he had to go get that, 20 min later he returned.
My advice to Sheraton Four Points, don't offer room service, I could have easily put shoes on and gotten a roll from KFC next door and a bottle of wine for under $10 within 10 min and be relaxing now.