After an amazing day at The Spa at Mandarin Oriental, we were starving and didn't want anything too outrageous for a late lunch. We ended up here at the suggestion of one of the employees in the mall.
In all fairness, the low rating is based solely on service, so in context, let me say that we arrived around 3pm on a Tuesday and were one of three parties seated in the bar area. Perhaps it was their intent that one person be served and complete eating their meal before the second person was served in order to facilitate socializing, but we would have been much happier being served at the same time.
The green tea brewed too long before it was served, and it was quite bitter. Refills on water and other beverages were hard to come by. Miso soup and Bento box were served at the same time with no real explanation for the delay or the inability to serve the soup first, as is customary.
On the upside? The food tasted great! And I probably would have enjoyed it even more if I hadn't felt so guilty eating while my companion waited for their food. The manager did end up taking 35% off the bill... nice gesture, but not close to the cost of the one meal that came out so late.