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  • This place may have had the worst service I've ever received in any sort of business. I would rather deal with cable company customer service on a daily basis than attempt to give this place my business ever again. I ordered pizza at 10:48pm on 02/27/2016 and was told it would be delivered in "25-30 minutes" Okay great... we finished up our drinks at the hotel bar and headed up to the room to wait for the food. After an hour wait I called back to check the status and was assured "oh your order just left and will be there any minute". The hotel is 0.5 miles from this location. Okay... at this point I'm irritated but whatever, i'm hungry too. 30 mins later (90 mins since the original call) I still have no pizza. I call back again and I'm told the exact same thing "oh your order just left and will be there any minute". At this point I questioned the so called manager why I was being told this again... and again... and again.... When I asked if he had any idea when my pizza would be there and why I was told an hour ago it was on the way he apologized for just giving me the same answer both times and said "they got busy". I'm not an impatient person at all... If he said it would be over an hour originally then I would have waited and not said a word. I don't like being lied to or disrespected which I felt happened several times during my encounter. I come to Pittsburgh frequently and will never again attempt to give this place my business. A lesson in customer service 101 may be beneficial.
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