My twins had a birthday party here. I give it 4 stars for the "fun" and I give it 1 star for the service. My kids had TWO gifts cards stolen from one of the staff members. "They somehow disappeared." I think it's absolute madness to steal from a 5 year old on their birthday. Let alone steal! I don't understand how staff think they can get away with things like this but they do and they did! I reported the incident and was told the manager would call me the next day. Never ever got a phone call. Wow. I guess the manager supports that behavior too. If you don't want any gifts stolen I suggest you plan a party somewhere else.