We've been to the Snooze in San Diego and it's way better than this one. We checked in, and hour wait, honestly very typical and usually worth it. So went next door to shop. Got the text to our table was ready and to see the hostess within 5 minutes. There was a woman ahead of me asking the hostess tons of questions so by the time I checked in with her it had been SIX minutes after the text and our table was already given to someone else, the hostess kept repeating that it was because we hadn't gotten back to them, I showed her my phone stating it had only been 6 minutes and she clearly saw me waiting to speak with her prior to that.
Now we're seated, ordered pineapple juice and got apple juice. Our waitress probably couldn't hear us because of the ridiculously loud music playing (not like the Snooze in San Diego where the background music is just that, in the background).
Food came out, lukewarm at best and the toast was NOT toasted. Hmm, cold breakfast meat. Will probably never return unless we're in San Diego. Get it together Phoenix Snooze.