We met David in the store and he helped us find the stove and washer/dryer we were looking for. We made our choice, but weren't sure when we needed them delivered, so didn't buy right then. Once we were ready, we placed our order over the phone with David and he was helpful, nice and professional. We had a stove delivered and installed and at a different date, a washer and dryer. The delivery/installation processes was seamless and perfect. The clean up was excellent. I would definitely buy appliances from Spencer's in the future.