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  • Such a horrible experience at this store. We were treated like second hand citizens to start. They seemed to care less that we were a family all looking to purchase phones. They deliberately tried to change plans and price half-way through the process and actively tried to "bait-and-switch" all of us. The sales person was absolutely clueless about plans and packages. He went several times to other employees to try to get answers to the questions we had. Their prices were MUCH MUCH higher than what we got through Sprint the very same day. They said repeatedly they did not have specifc stock yet when I asked a second employee there he confirmed they did have exactly what I was asking for...and even showed it to me. They attempted several times to upsell us by telling us there were no new iphones except the "bundled" iphones they had for $200 over MSRP. What did these phones come with? Only two phone covers and a car charger. When I called another Sprint store in town to ask them about this practice they confirmed what we thought, that this was not store or Sprint policy. Every step of the way they lied, delayed and treated us poorly. There are so many places to buy phones in Las Vegas. Please don't go to this Sprint Store on LVBD. It's one of the worst places i've ever every encountered.
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