The interior of this hotel looks great except for the fact that it's under construction and we had to go through Best Western for hotel access. The rooms are spacious and visually it's a stunning hotel for their reservation price. But let me tell you the story of how HORRIBLE this place is, and no I'm not making this up.
My friend booked this hotel ONE year in advance and when she checked to see if it was in the system..NO RECORD. Fine, moving on. The hotel gave the wrong room arrangement (i.e. incorrect room number). Not to mention, the manager stood my friend TWICE and did not show up to answer any of her questions. Did I mention that she was booking a presidential suite for her WEDDING? Cue in the important night, we booked the room for FOUR people and we were presented with 1 bed. You know what, perhaps you could have given us an extra bed? A presidential suite with 1 bed for 4 people, but we can forgive this since they told us it's a surcharge per person to add extra beds. The day my friend checked in, a light bulb was broken and it took them 30 minutes to repair it. Great. Now it's night time and we asked for more pillows. The front desk staff had the nerve to ask us how many pillows we have in our room because they would only send us ONE. One pillow...what in the world? Next, we had to remind them again that they forgot to send us that ONE pillow and blanket sheets.
In no way am I pointing fingers at only the hotel manager (name removed for confidentiality purposes) and I am not asking for a compensation. Just trying to write down my experience and frustrations as a whole. It's not to say that the hotel didn't have positives and I truly feel that they accommodated us by setting up an earlier breakfast time. I really really wanted to enjoy my stay here and the room itself was awesome - great place for a pre-wedding hang out. It was unfortunate what transpired and hopefully no one has to go through this again.