Went to this location and waiting in the drive thru for 5 minutes. No one ever said anything about if the window was working but took orders from the other line. I proceeded to go inside and tell the "manager" what happened. And I asked him was the other window working and he claimed yes that someone was back there. I told him I waited five minutes. Not once did he apologize. He was very non chalant. Took my order very blah then when I said thank you he just walked away. I have called the owners of this franchise and will continue to do so until I speak with them directly. This happened 12-28-17 @8pm. You would think with all of the bad reviews on Google that something would change. Guess the Proprietors don't give a damn!!