For the most the customer service and the coffee is good on most days, however, this can get very during peak times. During peaks certain items are not available, such the classic oatmeal, and the barbecue brisket is never available. I was told by a cashier they only pull 2 barbecue brisket sandwiches a day because it is not a popular item. Why not pull four sandwiches? Unmmmmm?