When I first went to Giant 2 years ago I would have gladly given it 4 stars. My only complaints were that they took cash-only and parking is a challenge. But the Honey Vanilla Latte was mind-blowing and worth the inconvenience.
Fast forward two years and what a change. The interior is still sleek and streamlined, they now take cards, parking is still a pain but the things that should REALLY matter quality of the product and customer service were practically non-existent.
On my most recent visit I was the only person in line and yet it took 15 minutes to get two Honey Vanilla Lattes to go! The barista that took my order was apparently too cool to take my order. The one in charge of actually making my drink didn't want to interrupt her conversation about beating down a bike thief to actually bother making my drink. Once I finally had my drinks in hand and hit the road, something tasted off with my latte. There was a hint of an aftertaste, kind of like what you get with sugar free syrups. All I could think was... "and I'm paying for this?"
I'm a huge fan of supporting local business and two years ago I would have recommended Giant, but after the last few visits (and this most recent one in particular) I can't in good conscience say its worth the trip.