We have dined at Cheddars a handful of times and we have not had great food or service. However we decided to give it another go since it had been a few months.
This time we did have some issues and the service was slow HOWEVER, the manager ERIN and I spoke about the bathroom being unattended, the food issues, a soup brought without a spoon, and a few other issues.
ERIN the manager was almost distraught for us she felt so bad that she comped our entire meal AND gave us some coupons. I have never had such impeccable manager interception and care. We WILL go again if only for ERIN. She even gave us her card to call in advance so she could supervise our event. Thank you ERIN!