A philly cheesesteak should have cheese on it. When I found that this was not the case, I gave the store a call and asked to speak to a manager. The owner picked up the phone. I voiced my complaints (not only was there no cheese on the sandwich, the other sandwich I ordered was simply just beef. None of the peppers or onions and mushrooms I was expecting.)
The owner Jeff claimed no sandwich has ever left their shop without cheese on it. NOT ONE SANDWICH!
I insisted there was no cheese and he doubled down on his "we put cheese on every sandwich" claim. He would not falter on his cheesy throne. He said it was in the center and I wasn't "looking hard enough because I'm from Ohio." Really the cook just forgot or swapped my sandwich. He offered to replace it and I politely decline his offer because I was just passing through Fairlawn. Update: He did apologize to me after I posted this review.
I really wasn't looking for anything free, just an apology and maybe another person getting the right food.
Updated to 3 stars because even without the cheese, still better than subway I guess.