I'm really bummed to hear about Bonnie's experience, or rather, her friend's experience. However, this is my review for my experience. We recently purchased memberships for the new Downtown location in the Cityscape building and while it is being finished, members are allowed to workout at ANY of the other facilities until our membership kicks in on May 1. Pretty sweet deal if you ask me. Unfortunately, none of the locations are convenient to us, so we picked the best we could. We've been coming here a few weeks and we've always had a pleasant experience. The facilities are always clean, it's rarely crowded and there is a nice selection of machines to use. My biggest gripes are the awful music and the crappy TV's. Other than that, it's a solid gym and it's been nice working out there.