My coworkers and I were super pumped to try out Ninja City for lunch today. We enjoy restaurants with similar idea concepts and were excited to see the atmosphere. We entered a very packed restaurant and sat down to fill out our order forms. We were excited by the items on the menu and eagerly filled out our menu choices. The waiter greeted us and asked us if we had any questions.
We then submitted our order forms. We sat and waited for our food for 45 minutes. The waiter did not stop to ask if we needed anything else to drink. He did not reassure us that our food would be out shortly. We all started to get a little restless since we have an hour break and have been waiting 45 minutes.
The waiter then brought 3 out of the 4 plates of food we ordered, and none of the appetizers (or "small bites") that we had ordered. It took another few minutes for the last bowl of food to come out and we reminded him of the appetizers we ordered. He went to check on them. He did not apologize to us for forgetting our appetizers. Some of the food dishes were also forgetting parts of the meal (rice with no chicken, vegetables missing) He then brought out the appetizers one at a time while most of the main dishes were half eaten. Not once did the server apologize or offer to take off one of the appetizers.
All in all my rating for service would be a 0 out of 10.
The food we received was cold and bland. It did not seem fresh. All four of the bowls were missing at least one item we marked off on our order forms. 2 of the 4 people I attended the restaurant with had a stomach ache immediately after they finished eating.
The service and the lack of freshness of the food led me to give Ninja City a well deserved 1 star out of 5. I will not be back and do not recommend.