I am going to have to agree with the bulk of the reviews. While I love Dr. Findley so much, the office is abysmal. They have told us we are covered for preventative services that later get denied by our insurance and they charge us for out of pocket. This does not seem to concern them at all. Additionally, waiting to schedule and appointment can take 25 minutes. The office staff, at times is incredibly rude and argumentative and flat out wrong with information. My husband ran out of of BP pills, he called several times to get them refilled and it took WEEKS. He refuses to return to the practice now. I am so disappointed in the office because I am so happy with my doctor there. I will probably have to switch doctors due to the staff incompetence.