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  • I really hate giving 1 stars to businesses but in First Class Auto's case, it is whole-heartedly deserved. New to the city and looking for a reputable auto shop, I stumbled upon First Class Auto through a quick search on Yelp. With my out-of-state tags expiring this month and after failing my emissions test, I needed to remedy the issue somewhat quickly to avoid driving around with expired tags. The repair needed was a replaced EGR valve and o2 sensors..a quick search online or call to another shop finds that those 2 parts together for my make and model of car should come to about $100-120. The cost for 45 minutes of work + diagnostic was $400. FOUR HUNDRED DOLLARS. When my fiance picked up my car and asked about the price, all the technician could answer was that that was the price for the "factory part". I'm not quite sure what performance grade part he thought I needed, but I drive 2002 Pontiac Grand Am. Let's be real, it's a sucky car. I literally need it to get me from point A to point B so that I can get through the next 1-2 years without dealing with a car payment. It was absolutely frustrating beyond belief to be charged that amount for the work that was done and I felt completely cheated and taken advantage of. I would not recommend this place to anyone. It was a truly unfortunate experience and I felt like I ended up being the victim of someone else's incompetency. I should've read the writing on the wall, as it really seemed like the folks working here were not on the same page. When I called in yesterday (and expressing the urgency to have my repair done), the guy said to bring in my car first thing Sat. morning to have it looked at. When I arrived to the shop when it opened, the guy at the counter said "yeah I don't even know why he had you bring it in, I have 20 people ahead of you." My initial thoughts were "great, so I just spent my Sat. morning to drive over here and have someone tell me they're not even going to look at my car today" The worst experience I've had anywhere in awhile and what's worse, I'm out $400 bucks.
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