We set up an appointment through Home Depot, which was very easy and convenient. Jeremey, the water expert thought me and my wife few things that we never knew about the untreated water we've been using in our own house for quite sometime. He was very thorough patient more so knowledgeable about Kinetico water system. Jeremey gave us the time to review all the choices we could have based on our needs and budget. We are very satisfied with the product we purchased and installed from Kinetico. The installation process was quick and professional. We definitely recommend Kinetico to anyone, worth investing and super convenient!