For a mall haircut, I can't complain.
The price was low, the wait was short, the cut was decent, but the service was so-so. Nobody was flat out rude, they just didn't really care to be particularly friendly, either. There was no attempt at up-selling whatsoever... no offer to shampoo, style, or sell me product. On one hand it was a relief not to feel obligated to let them do more, but on the other hand I escaped having had only the bare minimum done and the feeling that they didn't really care. It was evening, so maybe they were ready to go home.
Improve the service and I'd give 4 stars.