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  • The pharmacy technicians at this location are some of the most inept individuals I've had the displeasure of dealing with. Not to mention they change their hours more than I change out the garbage bags in my kitchen. First strike was a drive through technician handing me someone else's signature sheet to sign. Luckily, I noticed that the insurance plan was UPMC. Not once did she ask for spelling or my DOB. Second strike was a male technician with a dark beard and glasses at the drive through. I informed him that I needed to update my insurance information, as I had recently changed companies. He took my ID card, disappeared, then reappeared and told me that it was already on file. This is impossible because I literally had received the card the day prior. The last straw came today. Female technician on the phone was snippy and in a rush to get me off the phone. I was attempting to refill a maintenance drug that I've taken for years, and informed her I needed to update my insurance information, since Mr. Second strike failed to do so. She took the refill information, and tried to rush me off the phone without updating payor information. I told her to cancel the refill, and that I would be transferring ALL of our scripts to the Rite Aid off of Castle Shannon blvd. I wasn't bluffing. I just got off the phone with them, and their technician has taken care of all of our transfers. I worked in retail pharmacy for a couple of years while finishing my undergrad. I know it sucks, but if you can't handle a basic request with a positive attitude, you need to find a new line of work. I rarely ever leave reviews for places, but you have pissed me off to the point that I will be plastering this review everywhere.
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