rev:text
| - I dont normally write reviews, but felt compelled to do so in this case.
My last meal was simply not up to par. Hey, sometimes these things happen. My previous meals have all been great, Better then anything I've gotten at Azteca, Monterray or any other Mexican Restaurant in this area.
While I normally don't like to complain, especially when I've had the same meal before and it was great and knowing again, that sometimes these things happen, I did. I first spoke to the Hostess who was very polite and understanding and then she grabbed the Owner, Diego.
Very nice very understanding. He obviously knows customer satisfaction is a top priority to any restaurants success, which is something far too many restaurants truly don't care about anymore. He genuinely wanted to know what the issue was so he could address the issue so it doesn't occur again.
And without me asking, or expecting it (I just wanted to let them know...I had no intention of asking for a refund etc..), he apologized and offered to either comp my meal, give a full refund or give a gift card, whichever I preferred.
Knowing I'd be back, I accepted the gift card and was thankful he offered it.
Its refreshing to know that there are still restaurants like this that actually care about their customers. Good luck getting that type of service at Monterray. The folks at Monterray act like they are doing you a favor by allowing you to eat there, which we don't anymore since the quality of their food has gone downhill and their service is awful.
I highly recommend people try Mi Pueblo if they haven't. The people are great, the food is excellent, large portions and reasonably priced and if you should happen to have an issue, which can happen at any restaurant, its nice to know they will go out of their way to make it right.
Good food, good prices, good service, good people, good management, good ownership. Best of all worlds.
|